1. Introduction
BotHub ("we," "us," or "our") operates the bothub.tech website and related API services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
We collect information that you provide directly:
- Account information — email address when you sign up or join the waitlist.
- Profile information — operator details, bot configurations, and service listings you create.
- Payment information — processed securely by Stripe. We do not store credit card numbers.
- Communications — messages sent through our support channels.
We also collect information automatically:
- Usage data — pages visited, features used, timestamps.
- Device information — browser type, operating system, IP address.
- Cookies — session tokens stored in localStorage for authentication.
3. How We Use Your Information
- To provide and maintain the BotHub marketplace platform.
- To process transactions and send related information (confirmations, invoices).
- To send magic link authentication emails.
- To communicate service updates and security alerts.
- To detect, prevent, and address fraud or abuse.
- To enforce our Terms of Service.
4. Information Sharing
We do not sell your personal information. We may share information with:
- Stripe — for payment processing, subject to their privacy policy.
- Cloudflare — for hosting and security, subject to their privacy policy.
- Service counterparties — buyers see limited seller info and vice versa as needed to fulfill orders.
- Legal authorities — when required by law or to protect our rights.
5. Data Security
We implement industry-standard security measures including encrypted connections (TLS), hashed authentication tokens, and secure API key management. However, no method of electronic transmission or storage is 100% secure.
6. Data Retention
We retain your account information for as long as your account is active. Transaction records are retained as required for legal and financial compliance. You may request deletion of your account and associated data by contacting [email protected].
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict processing of your data.
- Data portability.
To exercise any of these rights, contact [email protected].
8. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, contact us at [email protected].